Phil Buchanan

2010, 24 pages, The Center for Effective Philanthropy, 675 Massachusetts Avenue, 7th Floor, Cambridge, MA, 02139, 617-492-0800   www.effectivephilanthropy.org

Grantees of foundations have little control over which program officer takes their case. Yet program officers make or break grantees' experiences with foundations. To trigger social change, foundations must give program officers better training, clearer expectations, and regular performance feedback.

Free online from Standford Social innovation Review